Frequently Asked Questions

We have put together a collection of the most common questions we receive below.

Why Buy A Cremation Urn Online?

The Federal Trade Commission protects individual under the Funeral Rule stating that the provider may not refuse, or charge a fee, to handle a casket (Or Urn) bought elsewhere, and a provider offering cremations must make alternative containers available. This means that you can choose to buy an urn not offered by the funeral home from another location. 

Buying cremation urns online gives you more options to choose from to find the perfect memorial for you loved one. We will ship directly to funeral home or an address of your choice. 

What Size Urn Do I Need?

The most common method for determining cremations is one cubic inch for each pound of body weight. The Cremation Association of North America (CANA) has determined that the size of a standard urn is 200 cubic inches. Each product description will give the cubic inches that the urn can hold. 

How Do I Open The Urn?

Remove the 4 screws at the bottom of the urn and the cover will come off. Insert the plastic bar or container of ashes. Replace cover and tighten screws. 

Can I have Something Written On The Urn?

Yes. We offer optional laser engraving to personalize your urn.

Up to 3 lines of text, 40 characters per line including spaces 

We offer three font styles: block, block italics and script. 

See examples on the product description.

How Long Will It Take To Receive The Urn?

Every cremation urn we make is handcrafted in the United States and takes 1 to 3 business days. 

Ground shipping from the west coast will average 2 to 7 business days. 

How Do I Get A Refund?

We have a money back guarantee on all urns that have no engraving on them and are returned in their original packaging.  

What Is A Companion Urn?

A large capacity urn designed to hold the ashes of 2 soulmates. These urns have 400 cubic inch capacity. 

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